Shipping Policy

1. Order Processing Times

All garments and accessories ordered from touda.boutique are handled with meticulous care by TOUDA LLC.

• Standard Fulfillment: Orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding public holidays).
• Order Cut-Off Time: Orders placed after 2:00 PM EST will begin processing on the following business day.
• Pre-Order & Custom Items: For limited atelier drops or pre-order pieces, estimated ship dates are specified directly on the product detail page.

2. Domestic US Shipping Rates & Estimates

We offer flexible shipping options for all deliveries within the United States:

3. International Worldwide Shipping

TOUDA LLC delivers luxury female apparel to customers globally via trusted international carriers (including DHL Express and FedEx International).

• International Express: 3 – 7 business days depending on destination customs clearance times.
• International Standard: 7 – 14 business days depending on local postal services.
• Shipping options and exact carrier rates are calculated and displayed dynamically at checkout based on package weight and destination country.

4. Customs, Import Duties & Taxes

For international shipments outside the United States, orders may be subject to import duties, value-added taxes (VAT), and customs clearance fees imposed by the destination country.

• Customer Responsibility: Unless explicitly calculated at checkout as DDP (Delivered Duty Paid), all import duties and taxes are the sole responsibility of the recipient.
• Uncollected Packages: If an international shipment is refused or returned due to unpaid customs duties, any return shipping costs and taxes incurred by TOUDA LLC will be deducted from the customer's refund.

5. Order Tracking & Status Updates

Once your order has been packed and handed over to our shipping partner, you will receive an automated shipping confirmation email containing your tracking number and a direct tracking portal link.

Please allow up to 24 hours for the tracking link to activate and register initial carrier scans.

6. Shipping Address Changes & Corrections

To ensure rapid delivery, our fulfillment center processes orders quickly. If you need to modify your shipping address, please contact us immediately at contact@touda.boutique.

We will do our best to accommodate updates prior to dispatch. However, once a shipping label has been generated or dispatched, address changes cannot be guaranteed and may incur carrier rerouting fees.

7. Lost, Stolen, or Damaged Packages

While TOUDA LLC partners with reliable premium carriers, unforeseen transit delays or transit issues may occasionally occur:

• Damaged Packaging: If your package arrives visibly damaged, please photograph the box and contents immediately and notify us within 48 hours.
• Stolen / Missing Packages: If carrier tracking marks your package as "Delivered" but you have not received it, please check with neighbors or building management before contacting our support desk. TOUDA LLC is not liable for packages lost or stolen post-carrier delivery verification.

8. Contact Atelier Logistics

If you have questions regarding order status, global shipping capabilities, or special delivery inquiries, please contact our logistics team: