Privacy Policy

1. Overview & Scope

This Privacy Policy describes how TOUDA LLC ("Company," "we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit or make a purchase from touda.boutique (the "Site").

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or purchase our products.

2. Data We Collect

When you interact with our Site, we collect personal information directly from you, automatically through your device, and from third-party partners:

A. Information You Provide Directly

• Contact Details: Your full name, email address, billing address, shipping address, and phone number.
• Order Information: Products purchased, transactional payment details (processed securely via encrypted payment gateways), and communication history.
• Customer Support: Information you voluntarily provide when inquiring about order status, sizing, or general atelier feedback.

B. Information Collected Automatically

• Device & Usage Data: IP address, web browser type, time zone setting, operating system, pages viewed, and referral URLs.
• Log Files & Telemetry: Timestamp data regarding your navigational activity within our web catalog.

3. How We Use Data

We utilize your personal information to deliver an exceptional luxury shopping experience, specifically for the following operational purposes:

• Fulfilling and processing orders, including shipping dispatches, invoice generation, and payment authorization.
• Communicating order confirmations, tracking updates, and customer support notifications.
• Screening transactions for potential risk, fraudulent activities, or illegal behavior.
• Optimizing Site performance, user experience, and curated marketing campaigns (where explicit consent has been granted).

4. Third-Party Sharing

We do not sell, rent, or trade your personal data. We disclose your information only to trusted service providers essential for conducting our business operations:

• E-Commerce & Payment Infrastructure: Managed store hosting platforms, credit card processors, and fraud-detection partners.
• Logistics & Fulfillment: Global courier and courier logistics services (e.g., DHL Express) necessary for delivering physical goods to your address.
• Legal & Regulatory Compliance: When required by law, subpoena, or government authority to protect our legal rights or ensure safety.

5. Cookies & Tracking Technologies

Our Site utilizes cookies, web beacons, and similar tracking technologies to store your preferences, remember shopping bag items, and offer a seamless browsing experience.

You can manage or disable cookie preferences through your web browser settings. Please note that disabling essential cookies may impact certain functionality, such as order checkout or regional preferences.

6. Your Legal Rights

Depending on your geographical jurisdiction (such as the EU/UK GDPR or California CCPA/CPRA), you may hold specific legal rights regarding your personal data:

• Right to Access: Request a copy of the personal data we maintain about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("To Be Forgotten"): Request deletion of your personal data, subject to lawful retention obligations.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time via the link provided in our emails.

7. Security & Retention

We implement industry-standard administrative, physical, and technical safeguards (including SSL/TLS encryption) to protect your personal information against unauthorized access, loss, or alteration.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, complete transaction records, or comply with legal and tax accounting mandates.

8. Updates to Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our operating practices or legal obligations. Revised terms will be published immediately on this page with an updated effective date.

9. Contact Information

For questions regarding our privacy practices, rights requests, or general inquiries, please reach out to our legal team using the credentials below: