Refund & Return Policy

1. 30-Day Guarantee

At TOUDA LLC, we take utmost pride in the tailoring, fabric quality, and design of our female clothing collections. If you are not entirely satisfied with your purchase, we offer a hassle-free 30-day return window from the date your package is delivered.

Please review our return guidelines below to ensure your request meets our atelier compliance standards.

2. Eligibility Criteria

To qualify for a full refund back to your original payment method, returned garments must satisfy the following conditions:

• Original Condition: Garments must be unworn, unwashed, unaltered, and free of any odor, perfume, deodorant marks, or makeup stains.
• Original Tags & Packaging: Items must be returned with all original TOUDA garment tags, security ribbons, and branded garment bags intact.
• Proof of Purchase: A valid order number or digital receipt from touda.boutique is required for all returns.

3. Non-Returnable & Final Sale Items

For hygiene and custom craft reasons, the following items are strictly non-returnable and non-refundable:

• Items marked as "Final Sale" or purchased during archive sample sales.
• Custom-tailored or bespoke altered garments.
• Bodysuits, swimwear, or intimate garments where the hygienic protective strip has been removed or tampered with.
• Digital gift cards.

4. How to Initiate a Return

Follow these quick steps to submit your return request:

1. Submit Request: Send an email to contact@touda.boutique with your Order ID (e.g., #TD-1024) and the reason for your return.
2. Receive Approval: Our concierges will review your request within 24–48 hours and send you return instructions along with our designated return facility address.
3. Pack & Ship: Securely place the item in its original packaging and dispatch the shipment using a trackable shipping service.

5. Size & Item Exchanges

Need a different size or shade? The fastest way to ensure you receive your desired garment before it sells out is to return the original item for a refund and place a new order on touda.boutique.

Alternatively, if you prefer a direct exchange, notify our support team during your return request, and we will reserve the replacement size subject to stock availability.

6. Return Shipping Fees

• Standard Returns: Return shipping costs are the responsibility of the customer unless the return is due to a fulfillment error or defective item on our part.
• Tracking Recommended: We strongly advise using a trackable courier service (e.g., DHL, FedEx, UPS). TOUDA LLC is not responsible for items lost or damaged in transit back to our facility.
• Duties & Customs: For international returns, any customs duties or import taxes incurred upon return shipment will be deducted from your final refund amount.

7. Refund Processing Time

Once your returned parcel is delivered to our inspection facility, please allow 3 to 5 business days for our quality control team to verify the condition of the garment.

Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 5 to 10 business days, depending on your financial institution’s processing times.

8. Damaged, Faulty, or Incorrect Items

In the rare event that you receive a defective garment or incorrect order, please contact us within 48 hours of delivery at contact@touda.boutique with clear photographs of the damage/discrepancy and your shipping box.

We will immediately dispatch a replacement at no additional cost or issue a full refund including initial shipping charges.

9. Atelier Support Contact

If you have any further questions or require assistance with your return, please reach out to our customer care team: